비지니스 이메일_1차

1. 좋은 이메일의 네가지 조건

 - 간결하고 적절하게 구성
 - 목적 지향성
 - 분명한 행동 계획
 - 적절한 톤

2. 톤 결정요소

 - 목적
 - 수신자 

3. Formal 이메일

 - Full name, title
 - 정확하고 기술적인 용어, 감정적인 표현 자제
 - 줄임말/약어는 가급적 피하기

4. Semi-formal 이메일

- 이름, 성만
 - 감정적 표현
 - 상황에 따라 줄임말이나 약어 가능

예제1
a. Is your offer still open?
b. Could you please tell me if your offer is still open? 👍

예제2
a. I would really appreciate it if you could share the details with me 👍 (Formal)
b. Please send me more details. 👌 (Formal / Semi-Formal)
c. Can you send me more details?

5. 이메일 마무리(Sign-off)

 - Formal: Best wishes, Best regards, Sincerely, Sincerely yours
 - Semi-formal: Best, Regards, Cheers

예제3

Love, Hugs and kisses, Sent from my xx phone ❌ (무례, 격식이 떨어진다고 느껴질 수 있음)

6. 약어/줄임말(Abbreviation or Initialisms)_간결성/효율성 사내

 - EOM: End of message
 - NRN: No Reply Necessary
 - Pls: Please
 - e.g./eg : For example
 - ASAP: As Soon As Possible
 - TBD: To Be Determined
 - TBA: To Be announced
 - LMK: Let Me Know

7. 능동태를 사용하고 문장 구성

예제4
a. Your interview will be carried out by our HR manager
b. Our HR manager will carry out your interview 👍

8. 문장의 길이를 짧게 하자

예제5
a. Our clients are innovative leaders in the IT industry, and we provide the clarity to help them exceed their goals.

b. Our clients are innovative leaders in the IT industry.
   And we provide the clarity to help them exceed their goals. 👍

9. 긍정적인 어조: 부정적인 어조는 가능한한 피하기

예제6
a. Please send me the document by Thursday at midnight. If not, we won't make it on time.
b. To make sure we meet the deadline, please send me the document by midnight Thursday. 👍

10. 심리적인 버퍼(완충재) 역할할 수 있는 표현 사용하기: 진중한 문장, 상황 설명 필요

예제7
 a. We have reviewed your application for the position of PR director. However, we have decided to hire another applicant with more experience for the position
b. We have reviewed your application for the position of PR director. Unfortunately, we received applications from many more seasoned candidates with extensive experience in our industry. So, we will not schedule an interview for you with our company at this time. 👍

10. 무례한톤, 공격적 톤

예제8
a. I would appreciate it if you could get this as soon as possible. Thank you in advance.
(상급자에게 썻을 때 무례한 톤으로 받아들일 수 있음, 할지 안할지 여부도 파악하기 어려움, passive-aggressive)
b. Is it at all possible to get this sooner rather than later? There's a hard deadline at X time. I really appreciate it. 👍